Refund policy

• If you are a consumer (i.e. a natural person placing the order for a purpose that can be attributed neither to your commercial nor to your independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

• If you, as a consumer, exercise your right of withdrawal, you shall bear the regular costs of returning the goods.

• In all other respects, the right of withdrawal is governed by the provisions set out in detail in the following

Withdrawal policy¹

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us,

Bettfedernfabrik Otto Keller GmbH & Co. KG
Entrup 5
48341 Altenberge
Germany

Telephone: +49 (0) 2505 9337-80
Email: contact@o-k-m.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. You can also complete and submit the model withdrawal form or another clear statement electronically on our website o-k-m.com. If you make use of this option, we will send you confirmation of receipt of such a withdrawal without delay (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to examine their nature, characteristics and functioning.

– End of withdrawal policy –

(¹ This withdrawal policy applies from 22.08.2022. It does not apply to the separate delivery of goods.)